We aim to provide the following delivery service:-
UK Delivery Costs and Timings
Standard UK Delivery: £3.50 2 - 4 working days
Standard delivery is sent with Royal Mail tracked service and should arrive with you within 2 - 4 working days. This is a tracked service but a signature is not required so your postman can leave where you instruct.
Express Delivery: £15.99 next day
Express delivery is sent by courier and will arrive with you the next day if your order is placed before 2pm. This service requires a signature upon delivery.
We cannot guarantee delivery in these time frames unless we have the full and correct delivery address (including company name if applicable).
Sometimes, for example during exceptionally busy periods, there is a chance your order may be slightly delayed. If this does occur, we shall inform you as soon as possible.
We cannot deliver to the Republic of Ireland or send products to BFPO addresses. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box.
We offer overseas delivery to the US/Canada and most of Europe.
Delivery to US / Canada - up to 7 working days: £49.99 - to any address
Delivery to Europe - 7 to 10 working days: £32.40 - Austria, Belgium, Channel Isl., Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland
Exchanges and Returns
We offer a full refund or exchange if you are not satisfied with your goods - no questions asked. A returns form can be obtained by calling 01449 711444 to be sent to you by email or post. Please send the goods back with completed returns form within 7 days of receipt in their original packaging to:
Unit 18 Stonham Barns Pettaugh Road Stonham Aspal Suffolk IP14 6AT
Please get proof of postage as we can only refund on receipt of the unwanted goods. If a returned product is faulty, we will refund the the postage paid by you to send it back to us.
Please ensure to send any returned items back via Recorded Delivery to avoid items getting lost.
If you have any queries, do not hesitate to call us on 01449 711444